Shipping times and costs

1. Countries we ship to

Onewayhair.com it makes shipments to the whole of Italy (peninsula and islands).

2. Shipping costs

Shipments on Onewayhair.com are free throughout Italy (peninsula, including islands), for orders of € 60.00 or more.

In addition, on a wide selection of products of less than € 60.00 the shipping costs are still free: these items can be recognized because the product sheet shows the indication "free shipping!".

For orders of less than € 60.00 that do not include any reported products the shipping costs amount to € 8.00.

3. Shipping to a foreign state

We are sorry, at the moment with Onewayhair.com it is not possible to assign an order to a foreign state. It is possible instead to make deliveries in the Vatican State.

4. Time of receipt of the order

Once you have ascertained the real availability to sell the ordered products, your products are entrusted to the express courier within 24 hours: you will receive the products after 48/72 hours from the moment of shipment. The times indicated are related to delivery on the peninsula and on the major islands.

Returns and Refunds

The right to withdraw referred to in this article is not granted to Buyers in the cases described in Article 59 of the Consumer Code in case of supply of sealed goods that do not lend themselves to being returned for hygienic or health protection reasons and have been opened after delivery. The product must be returned in the same undamaged and un used packaging.

The right to withdraw referred to in this article is not in any case granted to Buyers in case of Orders relating to Customized Products.

Time limit for exercising the right of contractual withdrawal

The deadline within which the Buyer and/or the recipient of the Order may exercise the right of contractual withdrawal is 10 days from the date of receipt of the Order.

Expenses

The return costs will be borne entirely by the Buyer.

Return shipment: pack the products in order to prevent any damage indicate on the package the reference of the recipient: TXC Srl Service Center – C.so Vittorio Veneto 1 – 50063 Figline Valdarno (FI).

If the above procedure is respected we will credit within 20 working days from receipt of the goods the amount paid excluding the shipping costs (art. 5, paragraph 6, D.Lgs No 185 of 22/05/1999)

5. Delivery times of the product(s)

The courier makes deliveries from Monday to Friday from 9:00 am to 6:00 pm. It does not make deliveries by telephone contact or in specific time slots.

However, for your convenience, at the time of completing your purchase you can activate the free SMS alert service: this way you will be notified when your order is entrusted to the courier and you will be notified of the day and time slot scheduled for delivery.

6. Ship your order to an address other than your home (workplace, gift)

It is possible to send the ordered products to an address other than your home, be this the place of work or the domicile of a third person to whom you want to send a gift.

During the order phase you can indicate in the appropriate space the address to which you want the product to be delivered and, in case it is a gift, report it to us by ticking the appropriate toll booth.

7. At the time of delivery there is no one present to receive the courier

In case there is no one to receive the courier at the time of delivery, the courier leaves a notice of its passage and then gets in touch with the Oneway staff to warn us that the product is in stock at their warehouses.

Oneway staff contact you to receive orders about a second delivery attempt and then notify the carrier.

8. Days when shipments are not made

The express courier does not ship on Saturdays and Sundays. In addition, it is not operational on the following dates, which may delay the expected delivery times.

  • January 1st
  • January 6
  • Easter Sunday
  • Easter Monday
  • April 25
  • May 1st
  • June 2
  • August 15
  • November 1
  • December 8
  • December 24
  • December 25
  • December 26
  • December 31